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ICB: Business and Office Administration 1

This course forms part of the in the ICB Office Administration Programme. It covers various functions of the secretary and receptionist including telephone, mail, correspondence, records and security competencies. The Ad... Show More
Course Prerequisites:
Grade 10 (Std 8) or equivalent No prior accounting knowledge needed You must be at least 16 years of age.
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Virtual Instructor-Led Training (V-ILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
3 months (40 hours)

Course Schedule

Upcoming dates for ICB: Business and Office Administration 1

Course Content

  • The role and function of the secretary
  • Creating evidence and maintaining confidentiality
  • Handling mail
  • The role of the receptionist
  • Record management systems
  • Written communication for business
  • Security measures in a range of situations

Assessment
This course is assessed by the ICB by means of a Portfolio of Evidence where you are required to complete Activities (assignments) and Evaluations (tests) and then complete a final summative assessment (exam) written at an ICB assessment center. Please be sure to register for your assessment.

Award
This course is a short course as part of a national qualification. On completion of this course and the remainder of the courses in this level you will receive a national certificate.

CTU Training Solutions , Updated: October 28th, 2020

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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