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Troubleshooting Cisco IP Telephony and Video (v1.0)

The Troubleshooting Cisco® IP Telephony & Video (CTCOLLAB) Version 1.0 course prepares you for troubleshooting Cisco Unified Communications Manager, Video Communication Server (VCS) Control, and Expressway series in a m... Show More
Course Prerequisites:
The knowledge and skills recommended before attending this course are: Working knowledge of converged voice... Show More
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Course Content

Course Content

    Course Introduction
  • Section 1: Identifying Cisco Collaboration Deployments
  • Section 2: Using Troubleshooting Methodology
  • Section 3: Using Troubleshooting and Monitoring Tools
  • Section 4: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Section 5: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Section 6: Troubleshooting Database Replication Issues
  • Section 7: Troubleshooting LDAP Integration Issues
  • Section 8: Troubleshooting Endpoint Registration Issues
  • Section 9: Troubleshooting Cisco VCS Availability Issues
  • Section 10: Troubleshooting Database Replication Issues
  • Section 11: Troubleshooting LDAP Integration Issues
  • Section 12: Describing Call Setup Issues and Causes
  • Section 13: Troubleshooting On-Net Single-Site Calling Issues
  • Section 14: Troubleshooting On-Net Multisite Calling Issues
  • Section 15: Troubleshooting Off-Net Calling Issues
  • Section 16: Troubleshooting ILS and GDPR
  • Section 17: Troubleshooting Device Mobility Issues
  • Section 18: Troubleshooting Cisco Extension Mobility Issues
  • Section 19: Troubleshooting Cisco Unified Mobility Issues
  • Section 20: Troubleshooting Cisco TelePresence Management Suite Issues
  • Section 21: Troubleshooting MTP Issues
  • Section 22: Troubleshooting Transcoder Issues
  • Section 23: Troubleshooting Issues with Audio and Video Conferencing
  • Section 24: Troubleshooting Audio and Video Quality Issues

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Labs Outline

This course contains seven hands-on lab exercises. The labs included in this course are:

  • Discovery Lab 7.7: Troubleshoot LDAP Integration Issues
  • Discovery Lab 13.12: Troubleshoot On-Net Single-Site Calling Issues
  • Discovery Lab 14.6: Troubleshoot On-Net Multisite Calling Issues
  • Discovery Lab 16.9: Troubleshooting ILS and GPDR
  • Discovery Lab 17.9: Troubleshoot Device Mobility Issues
  • Discovery Lab 18.7: Troubleshoot Cisco Extension Mobility Issues
  • Discovery Lab 19.10: Troubleshoot Cisco Unified Mobility Issues

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CTU Training Solutions , Updated: October 11th, 2018

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