Deploying Cisco Unified Contact Center Express - CTU Training Solutions

Deploying Cisco Unified Contact Center Express

The Deploying Cisco Unified Contact Center Express (UCCX) v5.0 course provides the students with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
Duration: 5 Days   |   Location : Online
Course Prerequisites:
Internet working fundamentals Basic IP telephony concepts Cisco Unified Communications Manager Cisco IP ... Show More
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Cisco Unified CCX Product Overview
Cisco Unified CCX Product Packages
Cisco Unified CCX Architecture
Designing Cisco Unified CCX

Cisco Unified CCX Installation and Configuration
Installing Cisco Unified CCX
Managing Cisco Unified CCX
Configuring Basic Properties of Cisco Unified CCX

Cisco Unified CCX Scripting
Installing the Cisco Unified CCX Script Editor
Creating a Basic IVR Script
Prompting and Collecting Information
Accessing an External Database
Making Decisions
Confirming Caller Input

Cisco Unified CCX ACD Operations
Implementing Cisco Unified CCX
Scripting Fundamentals for Cisco Unified CCX
Using Desktop Administration
Advanced Cisco Unified Contact Center Express Scripting Topics
Using Cisco Unified CCX Reports

Cisco Unified Contact Center Express Premium Functions
Using Remote Monitoring
Configuring the Outbound Dialer
Configuring Agent Email and Agent Web Chat
Understanding ASR and TTS

Cisco Unified CCX Maintenance
Using Cisco Unified RTMT
Using the Disaster Recovery System

CTU Training Solutions , Updated: July 14th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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