CBP Business Etiquette course

CBP Business Etiquette

The CBP™ Business Communication Certification on equips the business professional with the best communication practices and develops business communication as a discipline. The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day-to-day communication. This course is recommended for business leaders, senior executives, managers, supervisors, front-line workers and other professionals who wish to specialize in the business communication business segment. Students in this course are required to have a commitment to the pursuit of excellence, have completed, or be in the process of completing, a high school or secondary school diploma or similar educational standards.
Duration: 2 Days   |   Location : Online
Course Prerequisites:
Computer Literacy
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Module 1: Introduction to Business Communication
• What is Business Communication?
• Encoder/Decoder Responsibilities
• Medium vs. Channel
• Barriers to Communication
• Strategies for Overcoming Barriers
• Verbal vs. Non-verbal Communication

Module 2: Structuring Business Communication
• Communication Basics
• Defining & Structuring your Message
• Analyse your Audience

Module 3: Developing a Business Writing Style
• Roles of Written Communication
• Good Written Communication
• Communication Checklist
• Develop an Effective Writing Style

Module 4: Types of Business Writing
• Letter & Memo Formats
• Good News & Persuasive Correspondence
• Positive & Persuasive Messages
• Managing Report Writing
• E-Mail Communication
• Using Sensory Language
• Confidentiality & Copyright Clauses
• Netiquette
• Online Communication

Module 5: Writing for Special Circumstances
• What is Tactful Writing?
• Rules for Tactful Writing
• Writing a Bad News Letter
• Why the Need for Persuasive Writing?
• Strategies for Persuasive Writing
• Writing a Persuasive Letter

Module 6: Developing Oral Communication Skills
• Guidelines for Effective Oral Communication
• Key components to Enhance Oral Communication
• Elements of Good Oral Communication
• Principles of Effective Speeches
• Speech Styles or Delivery Formats
• Active Listening & Observation

Module 7: Doing Business on the Telephone
• Telephone Etiquette
• Handling Rude or Impatient Callers
• Screening Calls & Taking Messages
• Telephone Fundamentals
• End Conversations Gracefully
• Checking Messages and Returning Calls

Module 8: Non-Verbal Communication
• Importance of Non-Verbal Communication in Business
• Body Language
• Physical Contact & Physical Distance
• Presenting a Professional Image
• How the Business Environment Affects Communication

CTU Training Solutions , Updated: July 7th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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