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CBP Business Etiquette

The CBP™ Business Communication Certification on equips the business professional with the best communication practices and develops business communication as a discipline. The CBP™ Business Communication certificati... Show More
Course Prerequisites:
Computer Literacy
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Price (ILT)
R2,504.42

* incl. VAT

Duration
2 Days

Course Content

Module 1: Introduction to Business Communication
• What is Business Communication?
• Encoder/Decoder Responsibilities
• Medium vs. Channel
• Barriers to Communication
• Strategies for Overcoming Barriers
• Verbal vs. Non-verbal Communication

Module 2: Structuring Business Communication
• Communication Basics
• Defining & Structuring your Message
• Analyse your Audience

Module 3: Developing a Business Writing Style
• Roles of Written Communication
• Good Written Communication
• Communication Checklist
• Develop an Effective Writing Style

Module 4: Types of Business Writing
• Letter & Memo Formats
• Good News & Persuasive Correspondence
• Positive & Persuasive Messages
• Managing Report Writing
• E-Mail Communication
• Using Sensory Language
• Confidentiality & Copyright Clauses
• Netiquette
• Online Communication

Module 5: Writing for Special Circumstances
• What is Tactful Writing?
• Rules for Tactful Writing
• Writing a Bad News Letter
• Why the Need for Persuasive Writing?
• Strategies for Persuasive Writing
• Writing a Persuasive Letter

Module 6: Developing Oral Communication Skills
• Guidelines for Effective Oral Communication
• Key components to Enhance Oral Communication
• Elements of Good Oral Communication
• Principles of Effective Speeches
• Speech Styles or Delivery Formats
• Active Listening & Observation

Module 7: Doing Business on the Telephone
• Telephone Etiquette
• Handling Rude or Impatient Callers
• Screening Calls & Taking Messages
• Telephone Fundamentals
• End Conversations Gracefully
• Checking Messages and Returning Calls

Module 8: Non-Verbal Communication
• Importance of Non-Verbal Communication in Business
• Body Language
• Physical Contact & Physical Distance
• Presenting a Professional Image
• How the Business Environment Affects Communication

CTU Training Solutions , Updated: July 7th, 2017

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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