Apple Support Essentials (ACSP) - CTU Training Solutions

Apple Support Essentials (ACSP)

macOS Support Essentials 10.13 is a three-day course that teaches the best ways to support macOS High Sierra users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Duration: 3 Days + 1 Day Exam   |   Location : Online
Course Prerequisites:
  • macOS familiarity
  • Basic computer navigation skills
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Virtual Interactive Lecturer-led Teaching (VILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Section 1: Installation and Configuration

  • Introduction: About This Class
  • Lesson 1: Introduction to macOS
  • Lesson 2: Update, Upgrade, and Reinstall macOS
  • Lesson 3: Set Up and Configure macOS
  • Lesson 4: Use the Command Line
  • Lesson 5: Use macOS Recovery
  • Lesson 6: Update macOS User Accounts
  • Lesson 7: Manage User Accounts
  • Lesson 8: Manage User Home Folders
  • Lesson 9: Manage Security and Privacy
  • Lesson 10: Manage Password Changes

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Section 2: File Systems

  • Lesson 11: Manage File Systems and Storage
  • Lesson 12: Manage FileVault
  • Lesson 13: Manage Permissions and Sharing

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Section 3: Data Management

  • Lesson 14: Use Hidden Items, Shortcuts, and Archives
  • Lesson 15: Manage System Resources
  • Lesson 16: Use Metadata, Spotlight, and Siri
  • Lesson 17: Manage Time Machine

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Section 4: Apps and Processes

  • Lesson 18: Install Apps
  • Lesson 19: Manage Documents
  • Lesson 20: Manage and Troubleshoot Apps

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Section 5: Network Configuration

  • Lesson 21: Manage Basic Network Settings
  • Lesson 22: Manage Advanced Network Settings
  • Lesson 23: Troubleshoot Network Issues

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Section 6: Network Services

  • Lesson 24: Manage Network Services
  • Lesson 25: Manage Host Sharing and Personal Firewall

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Section 7: System Management

  • Lesson 26: Troubleshoot Peripherals
  • Lesson 27: Manage Printing and Scanning
  • Lesson 28: Troubleshoot Startup and System Issues

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CTU Training Solutions , Updated: October 2nd, 2019

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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