Course Content
Lesson 1: Developing as a Manager
- Topic A: Identify Effective Manager Roles
- Topic B: Develop Personal Skills
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Lesson 2: Communicating Successfully
- Topic A: Communicate Without Talking
- Topic B: Manage Better by Listening
- Topic C: Assert to Achieve
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Lesson 3: Cultivating Great Teams
- Topic A: Create an Invincible Team
- Topic B: Inspire Team Success
- Topic C: Run Team Meetings
- Topic D: Resolve Conflicts Positively
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Lesson 4: Empowering Your Workgroup
- Topic A: Delegate for Results
- Topic B: Coach for Achievement
- Topic C: Optimize Staff Performance
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Lesson 5: Creating Successful Solutions to Problems
- Topic A: Identify and Define the Problem
- Topic B: Determine the Root Cause
- Topic C: Identify a Solution
- Topic D: Implement Solutions Decisively
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