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SAQA ID: 78964 IT Technical Support NQF 4 Learnership

Microsoft Certified Solutions Associate will enable you to install and manage Windows 8 from small/medium to large enterprises. This programme will enable you to work with the end-user in support. You will be able to m... Show More
Course Prerequisites:
National Senior Certificate (Grade 12)
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
6-12 Months

Course Content

Qualification ID Qualification Name Modules Exams
78964 IT Technical Support 164 Credits Communication Fundamentals,
Computer Architecture A,
Computer Architecture B,
Network Architecture,
Client Operating Systems,
Fundamentals B,
IT & Business Planning
220-901 CompTIA A+ Hardware,
220-902 CompTIA A+ Software,
70-697 Windows 10

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*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

MOD1 – Communication Fundamentals

68 Credits

US ID Module NQF Level Credits
12433 Use Communicative Techniques Effectively 5 8
10044 Implement a generic communication strategy 5 10
115791 Use language and communication strategies for vocational and occupational learning 5 5
119465 Write/present/sign texts for a range of communicative contexts 3 5
12155 Apply comprehension skills to engage written texts in a business environment 4 5
119462 Engage in sustained oral/signed communication and evaluate spoken/signed text 4 5
242816 Conduct a structured meeting 4 5
8975 Read analyse and respond to a variety of texts 4 5
14920 Participate in groups and/or teams to recommend solutions to problems 4 3
119467 Use language and communication in occupational learning programmes 3 5
119457 Interpret and use information from texts 3 5
119472 Accommodate audience and context needs in oral/signed communication 3 5
211611 Apply problem-solving techniques to make a decision or solve a problem in a real life context 5 8

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MOD2 – Computer Architecture A

40 Credits

US ID Module NQF Level Credits
114062 Assemble a server computer and peripherals from modules 4 5
114063 Install a server computer and peripherals 5 7
114074 Demonstrate an understanding of different computer network architecture and standards 5 5
14917 Explain computer architecture concepts 4 7
14935 Repair peripherals for a personal computer or handheld computer to module level 4 9
14939 Assemble a personal computer or handheld computer and peripherals from modules 4 7

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MOD3 – Computer Architecture B

55 Credits

US ID Module NQF Level Credits
14934 Demonstrate an understanding of hardware components for personal computers or handheld computers 4 7
14950 Install a personal computer or handheld computer and peripherals 4 7
114636 Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 3 6
14921 Describe the types of computer systems and associated hardware configurations 4 6
14944 Explain how data is stored on computers 4 7
14938 Resolve the principles of computer networks 4 5

International Exams:

  • CompTIA A+ Certification Exam 220-901
  • CompTIA A+ Certification Exam 220-902

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MOD4 – Network Architecture

35 Credits

US ID Module NQF Level Credits
114054 Administer a local area computer network 5 7
114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 5 4
114061 Demonstrate an understanding of a wide area computer network (WAN), comparing them to the local area computer network (LAN) 5 5
114075 Design a local area computer network for a departmental office environment 5 5
114072 Install and commission a local area computer network 5 9
14913 Explain the principles of computer networks 3 5

International Exam:

  • CompTIA Network+ (N10-006)

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MOD5 – Client Operating Systems

16 Credits

US ID Module NQF Level Credits
114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 5 4
114060 Demonstrate an understanding of local area computer networks, by installing a networked workstation 5 5
114183 Apply the principles of resolving problems for singleuser and multi-user computer operating systems 5 7
114052 Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement 5 8
114056 Describe enterprise systems management and its role in IT systems support 5 3

International Exam:

  • 70-697 Installing and Configuring Windows 10

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MOD6 – Fundamentals B

26 Credits

US ID Module NQF Level Credits
8973 Use language and communication in occupational learning programmes 3 5
8970 Write texts for a range of communicative contexts 3 5
8975 Read analyse and respond to a variety of texts 4 5
8976 Write for a wide range of contexts 4 5
9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6

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MOD 7 – IT & Business Planning

26 Credits

US ID Module NQF Level Credits
10313 Comply with service levels as set out in a Contact Centre Operation 4 10
14926 Describe information systems departments in business organisations 4 3
10025 Handle a range of customer complaints 4 4
14963 Investigate the use of computer technology in an organisation 4 6
14920 Participate in groups and/or teams to recommend solutions to problems 4 3

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CTU Training Solutions , Updated: April 25th, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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