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SAQA ID: 71853 End User Computing: Office Administration NQF 4 Learnership

Highly skilled administration personnel are always in demand. This programme provides learners with relevant admin¬istrative and high-level technologi¬cal skills to meet the demands of the current and emerging business... Show More
Course Prerequisites:
National Senior Certificate (Grade 12)
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration
12-18 Months

Course Content

Qualification ID Qualification Name Modules Exams
71853 End User Computing: Office Administration Executive 132 Credits Business Communication Fundamentals,
Computer Literacy Fundamentals,
Windows 8,
Telephone and Frontline Skills,
Customer Service,
Microsoft Office,
Word,
Excel,
PowerPoint,
Outlook,
Access,
Introduction to Project/Event Management,
Research and Marketing,
Microsoft Publisher,
Basic Microsoft Project,
Pastel Accounting (Basic Bookkeeping, Pastel),
Business Communication Fundamentals
Microsoft Office Word,
Microsoft Office Excel

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*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

LU01 – Fundamentals (F)

68 Credits

US ID Module NQF Level Credits
ELO Write/present/sign texts for a range of communicative contexts. 4 5
ELO Apply comprehension skills to engage written texts in a business environment. 4 5
ELO Write/present/sign for a wide range of contexts. 4 5
ELO Engage in sustained oral/signed communication and evaluate spoken/signed text. 4 5
ELO Plan and conduct a meeting. 4 4
ELO Read/view/analyse and respond to a variety of texts. 4 4
ELO Use language and communication in occupational leading programmes. 3 5
ELO Interpret and use information from texts. 3 5
ELO Accommodate audience and context needs in oral/signed communication. 4 6
ELO Participate in groups and/or teams to recommend solutions to problems. 3 5
ELO Apply problem solving techniques. 4 4
ELO Apply statistics and probability to interrogate and communicate findings in life related problems. 4 5
ELO Two & Three dimensional space in life and the workplace. 4 5
ELO Use mathematics to investigate and monitor the financial aspects of personal-,business-, national-, and international issues. 4 5

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LU02 – Windows 8.1 (W)

9 Credits

US ID Module NQF Level Credits
ELO Use computer technology to research a computer topic. 4 3
ELO Demonstrate an understanding of the principles of the internet and world-wide web. 4 3
ELO Describe the concepts of ICT and the use of its components in a healthy and safe manner. 2 3

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LU03 – Telephone and Frontline Skills (TFS)

– Credits

No Credit Bearing

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LU04 – Customer Service (CS)

13 Credits

US ID Module NQF Level Credits
ELO Monitor the level of service to a range of customers. 4 5
ELO Solve problems, make decisions and implement solutions. 4 8

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LU05 – Microsoft Word 2013 (MW)

18 Credits

US ID Module NQF Level Credits
ELO Use a GUI-based word processor to enhance a document through the use of tables and columns. 4 4
ELO Use a GUI-based word processor to create merged documents. 3 3
ELO Demonstrate knowledge of/and manipulate master- and sub documents. 4 4
ELO Review and create documents using a GUI-based word processor. 3 7

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LU05 – Microsoft Excel 2013 (ME)

19 Credits

US ID Module NQF Level Credits
ELO Using a GUI-based spreadsheet application, enhance the functionality- and apply graph/charts to a spreadsheet. 4 4
ELO Use a GUI-based spreadsheet application to solve a given problem. 3 6
ELO Work with spreadsheets. 4 3
ELO Change the appearance of a spreadsheet. 3 3
ELO Ensure spreadsheet integrity to enhance reliability. 4 3

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LU04 – Microsoft PowerPoint (MPP)

8 Credits

US ID Module NQF Level Credits
ELO Use a GUI-based presentation application to enhance presentation appearance. 3 5
ELO Use special features to enhance presentations. 3 3

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LU04 – Microsoft Outlook (MO)

4 Credits

US ID Module NQF Level Credits
ELO Manage electronic mail in a business environment. 3 2
ELO Apply electronic messaging and calendar applications. 3 2

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LU04 – Microsoft Projects (MP)

8 Credits

US ID Module NQF Level Credits
ELO Develop a simple schedule to facilitate effective project execution. 4 8

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LU04 – Introduction to Project and Event Management (IPEM)

8 Credits

US ID Module NQF Level Credits
ELO Work as a Project Management Team Member. 4 8

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LU04 – Final Summative Assessment (FSA)

10 Credits

US ID Module NQF Level Credits
ELO Work as a Project Management Team Member. 4 132

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LU04 – Introduction to Bookkeeping (IB)

– Credits

No Credit Bearing

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LU04 – Pastel Accounting (PA)

– Credits

No Credit Bearing

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LU04 – Pastel Payroll (PP)

– Credits

No Credit Bearing

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LU04 – Introduction to Labour Relations (ILR)

– Credits

No Credit Bearing

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LU04 – Introduction to Human Resources (IHR)

25 Credits

US ID Module NQF Level Credits
ELO Use the writing process to compose texts required in the business environment. 4 5
ELO Recordkeeping in the workplace. 3 5
ELO Plan, Organise and Support Project Meetings and Workshops. 3 4
ELO HIV and AIDS knowledge. 3 3
ELO Work as a Project Team. 4 8

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LU04 – Legal (L)

3 Credits

US ID Module NQF Level Credits
ELO Draft an Employment Contract. 5 3

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CTU Training Solutions , Updated: May 3rd, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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