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MOD6 – Contact Centre Customers Handling (CCCH)

The National Qualification in Contact Centre operations: Level 4 is designed to meet the needs of those learners want to progress and will assist those who make Contact Centre Operations their chosen career path, in the ... Show More
Course Prerequisites:
National Senior Certificate (Grade 12)
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Course Content

*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

MOD6 – Contact Centre Customers Handling (CCCH)

19 Credits

US ID Module
10326 Identify customers of Contact Centres
10331 Identify and analyse customer and market related trends impacting on Contact Centres
119469 Read/view, analyse and respond to a variety of texts

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CTU Training Solutions , Updated: May 3rd, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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