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MOD4 – Principles of contact centre operations (PCCO)

The National Qualification in Contact Centre operations: Level 4 is designed to meet the needs of those learners want to progress and will assist those who make Contact Centre Operations their chosen career path, in the ... Show More
Course Prerequisites:
National Senior Certificate (Grade 12)
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Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

MOD4 – Principles of contact centre operations (PCCO)

21 Credits

US ID Module
10313 Comply with service levels as set out in a Contact Centre Operation
10324 Describe features, advantages and benefits of a range of products or services
12153 Use the writing process to compose texts required in the business environment

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CTU Training Solutions , Updated: May 3rd, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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