* groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs. Price includes all course material and a CTU Certificate of Attendance.
LU10 – Information Systems IB
|US ID||Module||NQF Level||Credits|
|252210||Handle a range of customer complaints||4||4|
|Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment||3||6|
|14919||Resolve computer user`s problems||4||5|
|118028||Supervise customer service standards||4||8|