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LU04 – Customer Data Handling (CDH)

Any individual, who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualifi... Show More
Course Prerequisites:
12-18 Months
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

LU04 – Customer Data Handling (CDH)

25 Credits

US ID Module NQF Level Credits
10350 Collect and record information queries and requests from customers 2 8
13885 Provide information to customers in a Contact Centre 2 12
13886 Gather and provide relevant information to contribute to contact centre problem solving. 3 5

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CTU Training Solutions , Updated: April 24th, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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