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LU02 – Mathematical Literacy (ML)

Any individual, who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualifi... Show More
Course Prerequisites:
National Senior Certificate (Grade 12)
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

*Groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs.


Price includes all course material and a CTU Certificate of Attendance.

LU02 – Mathematical Literacy (ML)

16 Credits

US ID Module NQF Level Credits
9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems. 2 3
7480 Demonstrate understanding of rational and irrational numbers and number systems. 2 3
9008 Identify, describe, compare, classify, and explore shape and motion in 2-and3- dimensional shapes in different context. 2 3
7469 Use mathematics to investigate and monitor the financial aspects of personal and community life 2 2
9007 Work with a range of patterns and functions and solve problems. 2 5

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CTU Training Solutions , Updated: April 24th, 2018

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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