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23619: Higher Certificate Senior Office Administration NQF 5

Study towards an internationally recognised ICB qualification, this office administration certification programme is designed for people who want to become certified office managers. As a certified senior office administ... Show More
Course Prerequisites:
Entry Requirements
  • Certificate: Office Administration NQF L5
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    Instructor-Led Training (ILT)

    Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

    12-18 Months

    Course Content

    * groups smaller than 20 will fall into the Full-time Career Programme commencing in the month of February each year, groups larger than 20 are not restricted to specific starting dates and can be customised according to client’s needs. Price includes all course material and a CTU Certificate of Attendance.

    Business and Office Administration 2:

    • Office equipment and ergonomics
    • Filing systems and records management
    • Reception duties
    • Dealing with customer queries
    • Travel and events management
    • How to manage yourself in the workplace
    • Banking, cash control and the business information manual

    Human Resource Management and Labour Relations:

    • An introduction to human resource management
    • Strategizing, structuring and planning
    • Recruiting potential employees
    • Selection and appointment of an employee
    • Placement and induction or the orientation process
    • Managing performance of employees
    • Compensation management
    • Health and safety in the organisation
    • Career management
    • Human resource development
    • Organisational behaviour
    • Employment relations
    • Structures created by the LRA for collective bargaining and dispute resolution


    • An introduction to economics
    • Economic systems in perspective
    • Formulating an economic framework
    • The money market and monetary economics
    • International trade and finance
    • Labour economics
    CTU Training Solutions , Updated: July 12th, 2017

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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