SAQA ID: 78964 IT Technical Support NQF 4 Learnership - CTU Training Solutions
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SAQA ID: 78964 IT Technical Support NQF 4 Learnership

The qualification will enable you to install and manage Windows 10 from small/medium to large enterprises. This programme will enable you to work with the end-user in support. You will be able to maintain the entire lifecycle of the operating system and do a seamless upgrade from previous versions of Windows. For technical support on the end-client side, this programme will definitely cover all aspects needed for you to be the administrator of the client-side operating systems.
Duration: 6-12 Months   |   Location : Online
Course Prerequisites:
  • National Senior Certificate (Grade 12)
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Virtual Lecturer-led Interactive Teaching (VLIT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Course Content

Module 1 – IT & Business Planning

26 Credits


  • Comply with service levels as set out in a Contact Centre Operation
  • Describe information systems departments in business organisations
  • Handle a range of customer complaints
  • Investigate the use of computer technology in an organisation
  • Participate in groups and/or teams to recommend solutions to problems

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Module 2 – Computer Technology Principles and Support

33 Credits


    • Explain computer architecture concepts
    • Explain how data is stored on computers
    • Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
    • Demonstrate an understanding of hardware components for personal computers or handheld computers
    • Describe the types of computer systems and associated hardware configurations

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Module 3 – Network Architecture

35 Credits


    • Administer a local area computer network
    • Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
    • Demonstrate an understanding of a wide area computer network (WAN), comparing them to the local area computer network (LAN)
    • Design a local area computer network for a departmental office environment
    • Install and commission a local area computer network
    • Explain the principles of computer networks

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Module 4 – Modern Desktop Administration

16 Credits


    • Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
    • Demonstrate an understanding of local area computer networks, by installing a networked workstation
    • Apply the principles of resolving problems for singleuser and multi-user computer operating systems

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CTU Training Solutions , Updated: August 2nd, 2021

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