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SAQA ID: 71853 National Certificate End User Computing NQF 4 Learnership

Highly skilled administration personnel are always in demand. This programme provides learners with relevant administrative and high-level technological skills to meet the demands of the current and emerging business env... Show More
Course Prerequisites:
  • National Senior Certificate (Grade 12)
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Virtual Instructor-Led Training (V-ILT)

Virtual instruction environments are designed to simulate the traditional classroom or learning experience. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

Duration

  • 6-12 Months

Course Schedule

Upcoming dates for SAQA ID: 71853 National Certificate End User Computing NQF 4 Learnership

Course Content

Module 1 – Fundamentals (F)

68 Credits

Lessons

  • Write/present/sign texts for a range of communicative contexts.
  • Apply comprehension skills to engage written texts in a business environment.
  • Write/present/sign for a wide range of contexts.
  • Engage in sustained oral/signed communication and evaluate spoken/signed text.
  • Plan and conduct a meeting.
  • Read/view/analyse and respond to a variety of texts.
  • Use language and communication in occupational leading programmes.
  • Interpret and use information from texts.
  • Accommodate audience and context needs in oral/signed communication.
  • Participate in groups and/or teams to recommend solutions to problems.
  • Apply problem solving techniques.
  • Apply statistics and probability to interrogate and communicate findings in life related problems.
  • Two & Three dimensional space in life and the workplace.
  • Use mathematics to investigate and monitor the financial aspects of personal-, business-, national-, and international issues.

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Module 2 – Windows 10 (W)

9 Credits

    Lessons

    • Use computer technology to research a computer topic. ELO
    • Demonstrate an understanding of the principles of the internet and world-wide web
    • Describe the concepts of ICT and the use of its components in a healthy and safe manner.

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Module 3 – Telephone and Frontline Skills (TFS)

– Credits

    Lessons

    • Not Credit Bearing

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Module 4 – Customer Service (CS)

13 Credits

    Lessons

    • Monitor the level of service to a range of customers.
    • Solve problems, make decisions and implement solutions.

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Module 5 – Microsoft Word 2013 (MW)

18 Credits

    Lessons

    • Use a GUI-based word processor to enhance a document through the use of tables and columns.
    • Use a GUI-based word processor to create merged documents
    • Demonstrate knowledge of/and manipulate master- and sub documents
    • Review and create documents using a GUI-based word processor

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Module 6 – Microsoft Excel 2013 (ME)

19 Credits

    Lessons

    • Using a GUI-based spreadsheet application, enhance the functionality- and apply graph/charts to a spreadsheet.
    • Use a GUI-based spreadsheet application to solve a given problem.
    • Work with spreadsheets.
    • Change the appearance of a spreadsheet
    • Ensure spreadsheet integrity to enhance reliability.

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Module 7 – Microsoft PowerPoint (MPP)

8 Credits

    Lessons

    • Use a GUI-based presentation application to enhance presentation appearance.
    • Use special features to enhance presentations

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Module 8 – Microsoft Outlook (MO)

4 Credits

    Lessons

    • Manage electronic mail in a business environment.
    • Apply electronic messaging and calendar applications

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Module 9 – Microsoft Projects (MP)

8 Credits

    Lessons

    • Develop a simple schedule to facilitate effective project executi

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Module 10 – Introduction to Project and Event Management (IPEM)

8 Credits

    Lessons

    • Work as a Project Management Team Member.

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– Credits

CTU Training Solutions , Updated: January 6th, 2021

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    The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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