Course Content
Module 1 – Fundamentals (F)
68 Credits
Lessons
- Write/present/sign texts for a range of communicative contexts.
- Apply comprehension skills to engage written texts in a business environment.
- Write/present/sign for a wide range of contexts.
- Engage in sustained oral/signed communication and evaluate spoken/signed text.
- Plan and conduct a meeting.
- Read/view/analyse and respond to a variety of texts.
- Use language and communication in occupational leading programmes.
- Interpret and use information from texts.
- Accommodate audience and context needs in oral/signed communication.
- Participate in groups and/or teams to recommend solutions to problems.
- Apply problem solving techniques.
- Apply statistics and probability to interrogate and communicate findings in life related problems.
- Two & Three dimensional space in life and the workplace.
- Use mathematics to investigate and monitor the financial aspects of personal-, business-, national-, and international issues.
– See fewer details
Module 2 – Windows 10 (W)
9 Credits
- Use computer technology to research a computer topic. ELO
- Demonstrate an understanding of the principles of the internet and world-wide web
- Describe the concepts of ICT and the use of its components in a healthy and safe manner.
Lessons
+ See more details
Module 3 – Telephone and Frontline Skills (TFS)
– Credits
- Not Credit Bearing
Lessons
+ See more details
Module 4 – Customer Service (CS)
13 Credits
- Monitor the level of service to a range of customers.
- Solve problems, make decisions and implement solutions.
Lessons
+ See more details
Module 5 – Microsoft Word 2013 (MW)
18 Credits
- Use a GUI-based word processor to enhance a document through the use of tables and columns.
- Use a GUI-based word processor to create merged documents
- Demonstrate knowledge of/and manipulate master- and sub documents
- Review and create documents using a GUI-based word processor
Lessons
+ See more details
Module 6 – Microsoft Excel 2013 (ME)
19 Credits
- Using a GUI-based spreadsheet application, enhance the functionality- and apply graph/charts to a spreadsheet.
- Use a GUI-based spreadsheet application to solve a given problem.
- Work with spreadsheets.
- Change the appearance of a spreadsheet
- Ensure spreadsheet integrity to enhance reliability.
Lessons
+ See more details
Module 7 – Microsoft PowerPoint (MPP)
8 Credits
- Use a GUI-based presentation application to enhance presentation appearance.
- Use special features to enhance presentations
Lessons
+ See more details
Module 8 – Microsoft Outlook (MO)
4 Credits
- Manage electronic mail in a business environment.
- Apply electronic messaging and calendar applications
Lessons
+ See more details
Module 9 – Microsoft Projects (MP)
8 Credits
- Develop a simple schedule to facilitate effective project executi
Lessons
+ See more details
Module 10 – Introduction to Project and Event Management (IPEM)
8 Credits
- Work as a Project Management Team Member.
Lessons
+ See more details
– Credits