Course Content
Module 1 – Business Environment & Strategy (BES)
18 Credits
Lessons
- Induct a member into a team
- Manage individual and team performance
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Module 2 – What is Management (WM)
6 Credits
- Identify responsibilities of a team leader in ensuring that organisational standards are met
Lessons
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Module 3 – Business Fundamentals Communication (BFC)
45 Credits
- Use language and communication in occupational learning programmes
- Use the writing process to compose texts required in the business environment
- Write/present/sign for a wide range of contexts
- Read/view, analyse and respond to a variety of texts
- Write/present/sign texts for a range of communicative contexts
- Interpret and use information from texts
- Apply the organisation’s code of conduct in a work environment
- Accommodate audience and context needs in oral/signed communication
- Engage in sustained oral/signed communication and evaluate spoken/signed texts
Lessons
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Module 4 – Business Fundamentals Numeracy (BFN)
16 Credits
- Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
- Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
- Represent analyse and calculate shape and motion in 2and 3-dimensional space in different contexts
Lessons
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Module 5 – Working with Finances (WF)
6 Credits
- Manage Expenditure against a budget
Lessons
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Module 6 – Building High Performance Teams (BHPT)
22 Credits
- Motivate and Build a Team
- Apply leadership concepts in a work context
Lessons
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Module 7 – Business Ethics and Time Management (BETM)
10 Credits
- Apply the organisation’s code of conduct in a work environment
- Prioritise time and work for self and team
Lessons
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Module 8 – Manage Administrative Records (MAR)
4 Credits
- Manage administration records
Lessons
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Module 9 – Customer Delight (CD)
13 Credits
- Monitor the level of service to a range of customers
- Solve problems, make decisions and implement solutions
Lessons
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Module 10 – Process Environment Task Teams (PETT)
4 Credits
- Participate in a task team in a process environment
Lessons
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Module 11 – Disciplinary Hearings (DH)
15 Credits
- Conduct a disciplinary hearing
Lessons
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