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SAQA ID: 23619 Higher Certificate Senior Office Administration NQF 5 Learnership

Study towards an internationally recognised ICB qualification, this office administration certification programme is designed for people who want to become certified office managers. As a certified senior office administ... Show More
Course Prerequisites:
Certificate: Office Administration NQF L5
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Instructor-Led Training (ILT)

Attend training in a classroom environment at a campus near you. Instructor-led training is still the number one delivery method of choice because it allows you to interact and discuss the training material, either individually or in a group setting, and you gain access to expert knowledge from certified instructors. This form of guided learning is impactful and produces positive learning outcomes. Day, evening and Saturday classes are offered.

12-18 Months

Course Content

Business and Office Administration 2:

• Office equipment and ergonomics
• Filing systems and records management
• Reception duties
• Dealing with customer queries
• Travel and events management
• How to manage yourself in the workplace
• Banking, cash control and the business information manual

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Human Resource Management and Labour Relations:

• An introduction to human resource management
• Strategizing, structuring and planning
• Recruiting potential employees
• Selection and appointment of an employee
• Placement and induction or the orientation process
• Managing performance of employees
• Compensation management
• Health and safety in the organisation
• Career management
• Human resource development
• Organisational behaviour
• Employment relations
• Structures created by the LRA for collective bargaining and dispute resolution

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• An introduction to economics
• Economic systems in perspective
• Formulating an economic framework
• The money market and monetary economics
• International trade and finance
• Labour economics

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CTU Training Solutions , Updated: March 5th, 2020

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The course information above is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Terms and Conditions

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