Corporate Courses

MOS: Microsoft Office Outlook 2019 Level 2

Course Outline

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it’s likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Office Outlook® 2019. In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.




To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking the following Logical Operations courses:

  • Using Microsoft® Windows® 11
  • Microsoft® Office Outlook® 2019: Part 1

Course Content

  • Lesson 1: Modifying Message Properties and Customizing Outlook
  • Lesson 2: Organizing, Searching, and Managing Messages
  • Lesson 3: Managing Your Mailbox
  • Lesson 4: Automating Message Management
  • Lesson 5: Working with Calendar Settings
  • Lesson 6: Managing Contacts
  • Lesson 7: Managing Activities by Using Tasks
  • Lesson 8: Sharing Outlook Items
  • Lesson 9: Managing Outlook Data Files

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