Corporate Courses

MB-220: Microsoft Dynamics 365 for Marketing

Course Outline

This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Duration

4 Days

Location

Online

Prerequisites

Before attending this course, students must have: An understanding of the basics of Dynamics 365

Course Content

  • Module 1: Configure Dynamics 365 Marketing
  • Module 2: Manage segments and lists
  • Module 3: Manage marketing forms and pages
  • Module 4: Manage leads, accounts, and contacts
  • Module 5: Manage marketing emails and customer journeys
  • Module 6: Manage events
  • Module 7: Create surveys with Dynamics 365 Customer Voice
  • Module 8: Analyze insights in Dynamics 365 Marketing

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