IT Technical Support

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Presented at all campuses.

IT Technical Support I: The purpose of this qualification is to build a foundational entry into the field of the Information Technology industry. The outcome of this programme creates entry-level Systems Support professionals with good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in various Systems Support fields.

For technical support on the end-user side, this programme will cover all aspects needed to be the administrator of the client-side operating systems.

IT Technical Support II: This programme provides a learner with all the skills needed to design, implement, optimise & troubleshoot an advanced Enterprise Server Infrastructure, using Microsoft Windows Server as well as the Windows 10 Client Operating System. From the basic functions of a computer, to the installation, upgrading and troubleshooting of hardware and networks, all the way to advanced server implementations.

Included in the fees:

  • Access to books on Safari and/or Skillpipe
  • International exams (does not include rewrites)
  • Free access to MVA.

    A device and a minimum of 1GB data is required to access training material.

    Should you prefer to use or purchase your own PC for studies, refer to Bring Your Own Device (BYOD).

    Click here to view the PC Requirements for this course.

    it technical support

    Year 1

    IT Technical Support I

    MODULES

    • Fundamentals A
      • Communication & Business
    • Computer Architecture A
      • CompTIA A+
    • Computer Architecture B
      • Advanced CompTIA A+
    • Network Architecture
      • CompTIA Network+
    • Client Operating Systems
      • Windows 10
    • IT & Business Planning
    • Fundamentals B
      • Mathematical Literacy
    • Office 2013 (Word, Excel, Outlook, Access, PowerPoint)

    NATIONAL QUALIFICATION

    QCTO FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 164 Credits)

    INTERNATIONAL CERTIFICATIONS

    microsoft certifiedcomptia certified

    • 220-901 CompTIA A+ Hardware
    • 220-902 CompTIA A+ Software
    • 70-697 Managing and Maintaining Windows 10
    • MTA 98-366 Network Fundamentals

    *On completion of 70-697: MCSA: Windows 10

    ENTRANCE REQUIREMENTS

    • National Senior Certificate (Grade 12)
    • Application form & assessment at the campus

    JOB OPPORTUNITIES


    Computer Technician Support Technician Network Technician Field Technician Call Centre Support

    (Suggestions only.)

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    Year 2

    IT Technical Support II

    MODULES

    • Networks & Security Systems
      • Support Local Area Computer Network
      • Administer Security Systems
    • Database & Change Management
      • Computer Database Management Systems
    • Computer Cabling
      • Design, Plan, Install & Test
    • Server Systems
      • Introduction to Server
    • Advanced Server Systems
      • Advanced Server

    NATIONAL QUALIFICATION

    QCTO National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)

    INTERNATIONAL CERTIFICATIONS

    microsoft certified

    • 70 – 410 Installing and Configuring Windows Server 2012
    • 70 – 411 Administering Windows Server 2012
    • 70 – 412 Configuring Advanced Windows Server 2012 Services

    *On completion of 70-697: MCSA: Windows 10

    ENTRANCE REQUIREMENTS

    • QCTO FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 164 Credits)

    JOB OPPORTUNITIES


    Enterprise Administrator Call Centre Support Systems Administrator Network Administrator IT Security Officer

    (Suggestions only.)

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    More About Red Hat

    CTU offers Red Hat courses & certifications covering everything from systems administration to enterprise application development. Whether you want to become a Linux system administrator, a cloud and virtualization developer or architect, we offer credentials to help advance your career.

    My Red Hat certification has had a huge impact on my career. I’ve gone from a software engineer to a senior software engineer and my responsibilities have drastically increased.
    I’m not just doing programming and code; I’m designing and architecting the entire security solution for our appliances.

    – Colin Powers (RHCA), Senior Software Engineer, Nexor

    Red Hat certifications are earned by passing rigorous, hands-on exams. Certifications help managers identify, develop, and retain professionals who are skilled, proven, and ready to work on Red Hat technologies.

    Value of Red Hat certification for IT professionals:

    IT Professionals Value

    • A way to differentiate themselves
    • A way to verify their own skills and knowledge
    • A way to demonstrate readiness for new responsibilities

    red hat courses

    The option to add short learning programmes to your qualification would be at an additional cost. Please request a quote from the nearest campus.

    See Red Hat courses


    Terms & Conditions: The content of this prospectus is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year