IT Technical Support

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The outcome of this programme creates entry-level systems support professionals with good fundamental knowledge of the information technology field, coupled with interpersonal and business skills, allowing for specialisation in various systems support fields.
Included in the fees:
  • Access to books on Safari and/or Skillpipe
  • International exams listed (does not include rewrites)


Specialise after completing IT Technical Support I by doing IT Technical Support II or Network Professional: Cisco as a 2nd year.
After completing IT Technical Support II, enrol for Network Professional: Cisco as your 3rd year specialisation.
Please request a FREE quote and latest programme breakdown from your nearest campus, student advisor or course consultant.
Free access to MVA.
A device and a minimum of 5GB data are required to access training material.
Should you prefer to use or purchase your own PC or laptop for studies, click on the PC Requirements button below.

Year 1

IT Technical Support I


  • CAA511: Computer Architecture A
  • CAB411: Computer Architecture B
  • NA511: Network Architecture
  • COS512: Client Operating Systems
  • IBP412: IT & Business Planning


QCTO FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 164 Credits)


comptia certifiedmicrosoft certified

  • 220-901 CompTIA A+ Hardware
  • 220-902 CompTIA A+ Software
  • 70-697 Managing and Maintaining Windows 10
  • MTA 98-366 Network Fundamentals

*On completion of 70-697: MCSA: Windows 10


  • National Senior Certificate (Grade 12)
  • Application form & assessment at the campus

Option 1: Year 2

IT Technical Support II


  • NSS521: Network Security Systems
  • DCM521: Database and Change Management
  • CC521: Computer Cabling
  • T/SS522: ISNOS
  • T/ADS522: Advanced Server Systems


QCTO National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)


microsoft certified

  • 70-740 Installation, Storage and Compute with Windows Server
  • 2016 70-741 Networking with Windows Server 2016
  • 70-742 Identity with Windows Server 2016
  • MTA 98-367 Security Fundamentals


  • QCTO FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 164 Credits)

Option 2: Year 2

Network Professional: CISCO


  • IPM411: Intro to Project Management
  • CS511: Computer Structure
  • CN511: Core Networks A
  • CN512: Core Networks B
  • SVS512: Server Systems
  • CM612: Change Management


After IT Technical Support I: QCTO National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits). After IT Technical Support II: The national qualification is the same as IT Technical Support II. The benefit of doing this programme as a 2nd year, is the international certifications.


cisco certifications

  • MTA 98-366 Network Fundamentals
  • 200 – 125** CCNA Routing and Switching
  • 300 – 101 CCNP Implementing Cisco IP Routing (Route)
  • 300 – 115 CCNP Implementing Cisco IP Switched Networks (Switch)
  • 300 – 135 CCNP Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

On completion of international exams:
CCNA: CISCO Certified Network Associate
CCNP: CISCO Certified Network Professional

**New exam (CCNA v3); also known as CCNAX


  • IT Technical Support II – QCTO National Certificate: IT System Support (SAQA ID 48573, NQF Level 5, 147 Credits)

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CTU Training Solutions | Updated: November 6th, 2017
Terms & Conditions: The content of this prospectus is subject to change without notification due to market trends in the industry, legislation and/or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year.