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Technical Support and Cloud Solutions




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In this department the IT Technical support qualification creates entry-level systems support professionals with good fundamental knowledge of the technical support field. The next qualification in the Technical Support & Cloud Solutions track, IT Cloud Solutions Administrator, further builds on the technical skills required to progress to the IT Cloud Solutions engineer. These qualifications are aligned to international certifications that prepare learners to write the selected international exams.



Included in the fees:
  • Access to books on O’Reilly Online Learning
  • International exams (does not include rewrites)
  • Office 365

Recommendation

Specialise after completing IT Technical Support by doing IT Cloud Solutions Administrator. After completing IT Cloud Solutions Administrator, enrol for Cloud & Security Professional: Cisco as your 3rd year specialisation or IT Cloud Solutions Engineer.

Requirement:

A laptop* and a minimum of 15GB data per month (uncapped recommended) are required.

* Please refer to Bring Your Own Device document for device specifications.

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Programme starting dates


Full time programmes commence:

  • 1st years (NATED: Humanities faculty): 2 February 2021
  • 2nd and 3rd years: 3 February 2021
  • 1st years (IT, Business, Design, NATED: Engineering faculties): 10 March 2021

Part time & self-paced programmes commence:

  • 15 February 2021

3 Study options available

Full Time

1-3 year tertiary education programmes for school leavers. National qualifications & international certifications.

FULL TIME, DAY CLASSES,
MONDAY - FRIDAYS

Part Time

Are you a working individual and do not have the time to study full time? This option is perfect for you!
*Only runs in VILT (Virtual Instructor Led Training)

2 EVENINGS P/WEEK
& SATURDAYS

Self-Paced **

This flexible study method consists of contact sessions, self-paced and online training – ideal for someone who wants to study while working.

STUDY FROM HOME,
80% SELF-PACED &
20% CONTACT SESSIONS

Year 1

IT Technical Support**

MODULES

  • CPS511: Computer Technology Principles and Support
  • NA511: Network Architecture
  • PS511: PowerShell (OpenEDX–Desktop Support)
  • IBP412: IT and Business Planning
  • MDA512: Modern Desktop Administration

NATIONAL QUALIFICATION

FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits) Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

comptia certificationsmicrosoft certified

  • 220-1001 CompTIA A+ Core 1
  • 220-1002 CompTIA A+ Core 2
  • MD-100 Windows 10
  • MD-101 Managing Modern Desktops

*Optional (for student’s own account)

  • N10-007* CompTIA Network+

ENTRANCE REQUIREMENTS

  • National Senior Certificate (Grade 12), including an achievement rating of at least 3 (40-49%) in Technical Mathematical/Mathematical Literacy & English. Application form & diagnostics assessment at the campus

Year 2

IT Cloud Solutions Administrator**

MODULES

  • SS521: Introduction to Server Management
  • ML521: Machine Learning
  • CC521: COFI Curriculum for Fibre Optics
  • CF521: Cloud Fundamentals
  • ADS522: Advanced Server Systems
  • ITIL522: Information Technology Infrastructure Foundation

NATIONAL QUALIFICATION

FET Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits) Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

microsoft certified

  • MS-100: Microsoft 365 Identity and Services
  • MS-101: Microsoft 365 Mobility and Security
    • Outcome – Microsoft 365 Certified: Enterprise Administrator Expert
  • AZ-900: Microsoft Azure Fundamentals

ENTRANCE REQUIREMENTS

  • FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)

Year 3

IT Cloud Solutions Engineer

MODULES

  • CA621: Cloud Administration
  • CCS621: Computer and Cloud Security
  • IPM411: Intro to Project Management
  • CAT622: Cloud Architect Technologies and Design
  • MA622: Messaging Administration

NATIONAL QUALIFICATION

Certificate: IT Database Administration (SAQA ID 71869, NQF Level 6, 120 Credits)

Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

microsoft certified

Outcome – Microsoft Certified Azure Cloud Administrator
AZ-104 Microsoft Azure Administrator

Outcome – Microsoft Certified Azure Solution Architect Expert
AZ-303 Microsoft Azure Architect
Technologies
AZ-304 Microsoft Azure Architect Design
Outcome – Microsoft Certified Azure Security Engineer Associate

AZ-500 Microsoft Azure Security Technologies
Outcome – Microsoft Certified Azure Data Engineer Associate

*Optional (for student’s own account)

  • DP-201* Designing an Azure Data Solution
  • MS-203* Microsoft 365 Messaging

ENTRANCE REQUIREMENTS

  • National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)

Add-On

Cloud & Security Professional: Cisco

MODULES

  • CN511: Core Networks A
  • CSA511: Cyber Security Analyst
  • CIPM611: Cisco Project Management
  • CN512: Core Networks B
  • CS512: Computer Structures

NATIONAL QUALIFICATION

After successfully completing this programme you will receive your international certifications and an additional 10 credits for SAQA ID 50080 from Services Seta (not full qualification)

INTERNATIONAL CERTIFICATIONS

comptia logocisco certification

  • 200-201 CISCO Certified Cyberops Associate
  • 200-301 Implementing Cisco Cybersecurity Operations (SECOPS)

*Optional (for student’s own account)

  • CS0-001* Cyber Security Analyst

On completion of international exams:

  • CCNA: CISCO Certified Network Associate

ENTRANCE REQUIREMENTS

  • National Certificate: IT Systems Support
    (SAQA ID 48573, NQF Level 5, 147 Credits)
CTU Training Solutions (PTY) Ltd (selected registered campuses) is also provisionally registered as a private higher education institution in terms of section 54(3) of the Higher Education Act, 1997 (Act No 101 of 1997), and Regulation 14(4)(b) of the Regulations for the Registration of Private Higher Education Institutions, 2016. (No 2014/HE07/004). (Registered campuses: Bloemfontein, Boksburg, Polokwane, Potchefstroom , Pretoria, Stellenbosch)

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    CTU Training Solutions | Updated: January 26th, 2021
    Terms & Conditions: The content of this page is subject to change without notification due to market trends in the industry, legislation and/ or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year.

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