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Technical Support and Cloud Solutions

In this department the IT Technical support qualification creates entry-level systems support professionals with good fundamental knowledge of the technical support field. The next qualification in the Technical Support & Cloud Solutions track, IT Cloud Solutions Administrator, further builds on the technical skills required to progress to the IT Cloud Solutions engineer. These qualifications are aligned to international certifications that prepare learners to write the selected international exams.

Included in the fees:
  • Access to books on O’Reilly Online Learning
  • International exams (does not include rewrites)
  • Office 365


Specialise after completing IT Technical Support by doing IT Cloud Solutions Administrator. After completing IT Cloud Solutions Administrator, enrol for Cloud & Security Professional: Cisco as your 3rd year specialisation or IT Cloud Solutions Engineer.


A laptop* and a minimum of 10GB data per month (uncapped recommended) are required.

* Please refer to Bring Your Own Device document for device specifications.

2 Study options available

Full Time

1-3 year tertiary education programmes for school leavers. National qualifications & international certifications.


Part Time

Are you a working individual and do not have the time to study full time? This option is perfect for you!
*Only runs in VILT (Virtual Instructor Led Training)


Year 1

IT Technician Support


  • CPS511: Computer Technology Principles and Support
  • NA511: Network Architecture
  • PS511: PowerShell (OpenEDX–Desktop Support)
  • IBP412: IT and Business Planning
  • MDA512: Modern Desktop Administration


FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits) Certificate issued by MICT SETA


microsoft certifiedcisco certification

  • 220-1001 CompTIA A+ Core 1
  • 220-1002 CompTIA A+ Core 2
  • MD-100 Windows 10
  • MD-101 Managing Modern Desktops

*Optional (for student’s own account)

  • N10-007* CompTIA Network+


  • National Senior Certificate (Grade 12), including an achievement rating of at least 3 (40-49%) in Technical Mathematical/Mathematical Literacy & English. Application form & diagnostics assessment at the campus

Year 2

IT Cloud Solutions Administrator


  • SS521: Introduction to Server Management
  • ML521: Machine Learning
  • CC521: COFI Curriculum for Fibre Optics
  • CF521: Cloud Fundamentals
  • ADS522: Advanced Server Systems
  • ITIL522: Information Technology Infrastructure Foundation


FET Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits) Certificate issued by MICT SETA


microsoft certified

  • MS-100: Microsoft 365 Identity and Services
  • MS-101: Microsoft 365 Mobility and Security
    • Outcome – Microsoft 365 Certified: Enterprise Administrator Expert
  • AZ-900: Microsoft Azure Fundamentals


  • FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)

Year 3

IT Cloud Solutions Engineer


  • CA621: Cloud Administration
  • CCS621: Computer and Cloud Security
  • IPM411: Intro to Project Management
  • CAT622: Cloud Architect Technologies and Design
  • MA622: Messaging Administration


Certificate: IT Database Administration (SAQA ID 71869, NQF Level 6, 120 Credits) Certificate issued by MICT SETA

Certificate issued by MICT SETA


microsoft certified

Outcome – Microsoft Certified Azure Cloud Administrator

  • AZ-103 Microsoft Azure Administrator
    • Outcome – Microsoft Certified Azure Solution Architect Expert
  • AZ-300 Microsoft Azure Architect Technologies
  • AZ-301 Microsoft Azure Architect Design
    • Outcome – Microsoft Certified Azure Security Engineer Associate
  • AZ-500 Microsoft Azure Security Technologies
    • Outcome – Microsoft Certified Azure Data Engineer Associate

*Optional (for student’s own account)

  • DP-201* Designing an Azure Data Solution
  • MS-200* Planning and Configuring a Messaging Platform
  • MS-201* Implementing a Hybrid and Secure Messaging Platform


  • National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)


Cloud & Security Professional: Cisco


  • CN511: Core Networks A
  • CSA511: Cyber Security Analyst
  • CIPM611: Cisco Project Management
  • CN512: Core Networks B
  • CS512: Computer Structures


After successfully completing this programme you will receive your international certifications and an additional 10 credits for SAQA ID 50080 from Services Seta (not full qualification)


microsoft certified

  • 210-250 Understanding Cisco Cybersecurity Fundamentals SECFND
  • 210-225 Implementing Cisco Cybersecurity Operations (SECOPS)
  • 200-301 Implementing and Administering CISCO Solutions (CCNA)

*Optional (for student’s own account)

  • CS0-001* Cyber Security Analyst

On completion of international exams:

  • CCNA: CISCO Certified Network Associate
CTU Training Solutions (PTY) Ltd (selected registered campuses) is also provisionally registered as a private higher education institution in terms of section 54(3) of the Higher Education Act, 1997 (Act No 101 of 1997), and Regulation 14(4)(b) of the Regulations for the Registration of Private Higher Education Institutions, 2016. (No 2014/HE07/004). (Registered campuses: Bloemfontein, Boksburg, Polokwane, Potchefstroom , Pretoria, Stellenbosch)

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CTU Training Solutions | Updated: August 27th, 2020
Terms & Conditions: The content of this page is subject to change without notification due to market trends in the industry, legislation and/ or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year.

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