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IT Technical Support




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The outcome of this programme creates entry-level systems support professionals with good fundamental knowledge of the information technology field, coupled with interpersonal and business skills, allowing for specialisation in various systems support fields.
Included in the fees:
  • Access to books on Safari
  • International exams listed (does not include rewrites)
  • Office 365

Recommendation

Specialise after completing IT Technical Support I by doing IT Technical Support II or Cloud & Security Professional: Cisco as a 2nd year.
After completing IT Technical Support II, enrol for Cloud & Security Professional: Cisco as your 3rd year specialisation. Presented at all campuses.
Free access to MVA.
A device (iPad/tablet) and a minimum of 5GB data are required to access training material.
Optional: Should you prefer to use or purchase your own PC for studies at home or laptop for studies at the campus, click on the PC Requirements button below.
View PC Requirements Financial Assistance

3 Study options available

Full Time

1-3 year tertiary education programmes for school leavers. National qualifications & international certifications.

FULL TIME, DAY CLASSES,
MONDAY - FRIDAYS

Part Time

Are you a working individual and do not have the time to study full time? This option is perfect for you!
*Only runs in VILT (Virtual Instructor Led Training)

2 EVENINGS P/WEEK
& SATURDAYS

Self-Paced

This flexible study method consists of contact sessions, self-paced and online training – ideal for someone who wants to study while working.

STUDY FROM HOME,
80% SELF-PACED &
20% CONTACT SESSIONS

Year 1

IT Technical Support I

MODULES

  • CAA511: Computer Architecture A
  • CAB411: Computer Architecture B
  • NA511: Network Architecture
  • COS512: Client Operating Systems
  • IBP412: IT & Business Planning

NATIONAL QUALIFICATION

FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)
Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

comptia certifiedmicrosoft certified

  • 220-901 CompTIA A+ Hardware
  • 220-902 CompTIA A+ Software
  • 70-698 Installing and Configuring Windows 10
  • N10-006* CompTIA Network+

*Optional (for student’s own account)

ENTRANCE REQUIREMENTS

  • National Senior Certificate (Grade 12), including an achievement rating of at least 3 (40-49%) in Mathematics Literacy & language or English first additional language
  • Application form & diagnostics assessment at the campus

Year 2: Option A

IT Technical Support II

MODULES

  • NSS521: Network Security Systems
  • CSA521: CompTIA Cyber Security Analyst
  • CC521: Computer Cabling
  • T/SS522: ISNOS
  • T/ADS522: Advanced Server Systems

NATIONAL QUALIFICATION

National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)
Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

microsoft certified

  • 70-740 Installation, Storage and Compute with Windows Server 2016
  • 70-741 Networking with Windows Server 2016
  • 70-742 Identity with Windows Server 2016
  • 98-367 Security Fundamentals
  • CS0-001* CompTIA Cyber Security Analyst+

*Optional (for student’s own account)

ENTRANCE REQUIREMENTS

  • FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)

Year 2: Option B

Cloud & Security Professional: CISCO

MODULES

  • IPM611: Project Management
  • CN511: Core Networks A
  • CSA511: CCNA Cyber Security
  • CCC511: CCNA Cloud
  • CCV512: CCNA Voice
  • CS512: Computer Structure

NATIONAL QUALIFICATION

After IT Technical Support I: National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)
Additional 10 credits of SAQA ID 50080 (not full qualification)
Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

cisco certifications

  • MTA 98-366* Network Fundamentals
  • 200 – 125** CCNA Routing and Switching
  • 210 – 451 CCNA Cloud
  • 640 – 461 CCNA Voice
  • CS0-001* Cyber Security

On completion of international exams:
CCNA: CISCO Certified Network Associate

*Optional (for student’s own account)
**New exam (CCNA v3); also known as CCNAX

ENTRANCE REQUIREMENTS

  • FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)

Year 3

Cloud & Security Professional: CISCO

MODULES

  • IPM611: Project Management
  • CN511: Core Networks A
  • CSA511: CCNA Cyber Security
  • CCC511: CCNA Cloud
  • CCV512: CCNA Voice
  • CS512: Computer Structure

NATIONAL QUALIFICATION

After IT Technical Support II: The national qualification is the same as IT Technical Support II. The benefit of doing this programme as a 3rd year, is the international certifications.
Additional 10 credits of SAQA ID 50080 (not full qualification)

INTERNATIONAL CERTIFICATIONS

cisco certifications

  • MTA 98-366* Network Fundamentals
  • 200 – 125** CCNA Routing and Switching
  • 210 – 451 CCNA Cloud
  • 640 – 461 CCNA Voice
  • CS0-001* Cyber Security

On completion of international exams:
CCNA: CISCO Certified Network Associate

*Optional (for student’s own account)
**New exam (CCNA v3); also known as CCNAX

ENTRANCE REQUIREMENTS

  • National Certificate: IT System Support (SAQA ID 48573, NQF Level 5, 147 Credits)
CTU Training Solutions (PTY) Ltd (selected registered campuses) is also provisionally registered as a private higher education institution in terms of section 54(3) of the Higher Education Act, 1997 (Act No 101 of 1997), and Regulation 14(4)(b) of the Regulations for the Registration of Private Higher Education Institutions, 2016. (No 2014/HE07/004). (Registered campuses: Bloemfontein, Boksburg, Polokwane, Potchefstroom , Pretoria, Stellenbosch)

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    CTU Training Solutions | Updated: November 2nd, 2020
    Terms & Conditions: The content of this page is subject to change without notification due to market trends in the industry, legislation and/ or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year.

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