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IT Technical Support

The IT Technical support qualification creates entry level systems support professionals with good fundamental knowledge of the information technology field. The next qualification in the IT track, IT Solutions Administrator: MCSA further builds on the technical skills required to progress to the IT CLOUD Administrator: MCSE. These qualifications are aligned to International certifications that prepare learners to write the selected international Microsoft exams in the MCSA and MCSE certification tracks.
MCSA: Microsoft Certified Solutions Associate: Microsoft Certified Solutions Associate is intended for people who seek entrylevel jobs in an information technology environment. MCSA is a prerequisite for more advanced Microsoft certifications
MCSE: Microsoft Certified Solutions Expert: Microsoft Certified Solutions Expert is a certification intended for IT professionals seeking to demonstrate their ability to build innovative solutions across multiple technologies, both on-premises and in the cloud.
Included in the fees:
  • Access to books on Safari
  • International exams listed (does not include rewrites)
  • Office 365

Recommendation

Specialise after completing IT Technical Support I by doing IT Technical Support II or Cloud & Security Professional: Cisco as a 2nd year. After completing IT Technical Support II, enrol for Cloud & Security Professional: Cisco as your 3rd year specialisation. Presented at all campuses.

3 Study options available

Full Time

1-3 year tertiary education programmes for school leavers. National qualifications & international certifications.

FULL TIME, DAY CLASSES,
MONDAY - FRIDAYS

Part Time

Are you a working individual and do not have the time to study full time? This option is perfect for you!

2 EVENINGS P/WEEK
& SATURDAYS

Self-Paced

This flexible study method consists of contact sessions, self-study and online training – ideal for someone who wants to study while working.

STUDY FROM HOME,
80% SELF STUDY &
20% CONTACT SESSIONS

YEAR 1

IT TECHNICAL SUPPORT

MODULES

  • CPS511: Computer Technology Principles and Support
  • NA511: Network Architecture
  • PS511: PowerShell (OpenEDX–Desktop Support)
  • COST512: Client Operating Systems
  • IBP412: IT and Business Planning

NATIONAL QUALIFICATION

  • FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)
  • Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

comptia certifiedmicrosoft certified

  • 220-1001 CompTIA A+ Core 1
  • 220-1002 CompTIA A+ Core 2
  • MD-100 Windows 10
  • MD-101 Managing Modern Desktops
  • *Optional (for student’s own account)

  • N10-007* CompTIA Network+

ENTRANCE REQUIREMENTS

National Senior Certificate (Grade 12), including an achievement rating of at least 3 (40-49%) in Mathematics Literacy & language or English first additional language
Application form & diagnostics assessment at the campus

YEAR 2

IT SOLUTIONS ADMINISTRATOR: MCSA

MODULES

  • SS521: Introduction to Server Management
  • ML521: Machine Learning
  • CC521: COFI Curriculum for Fibre Optics
  • ADS522: Advanced Server Systems
  • ITIL522: Information Technology Infrastructure Foundation

NATIONAL QUALIFICATION

  • National Certificate:IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)
  • Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

microsoft certified

  • 70-740 Installation, Storage and Compute with Windows Server 2016
  • 70-741 Networking with Windows Server 2016
  • 70-742 Identity with Windows Server 2016
  • *Optional (for student’s own account)

  • N10-007* CompTIA Network+
  • 70-773* Analyzing Big Data with Microsoft R
  • 70-774* Perform Cloud Data Science with Azure Machine Learning

ENTRANCE REQUIREMENTS

FET Certificate: IT Technical Support (SAQA ID 78964, NQF Level 4, 163 Credits)

YEAR 3

IT CLOUD ADMINISTATOR: MCSE

MODULES

  • SN621: Server Networks
  • IPM411: Intro to Project Management
  • DB622: Database Administration
  • CNS622: Computer and Network Security
  • FP622: Final Projects

NATIONAL QUALIFICATION

  • Certificate:IT Database Administration (SAQA ID 71869, NQF Level 6, 120 Credits)
  • Certificate issued by MICT SETA

INTERNATIONAL CERTIFICATIONS

cisco certifications

    Outcome – MCSE: Cloud Platform & Infrastructure

  • 70-744: Securing Windows Server 2016
  • 70-745: Implementing a Software-Defined Datacenter
  • 70-764 Administering a SQL Database Infrastructure
  • 70-339 Managing Microsoft SharePoint Server 2016
  • *Optional (for student’s own account)

  • 70-345* Designing and Deploying Microsoft Exchange Server 2016
  • Outcome – MCSE: Productivity

  • SYO-501* CompTIA Security+

ENTRANCE REQUIREMENTS

International Certificate: MCSA: Windows Server 2016 (NQF 5) National Certificate: IT Systems Support (SAQA ID 48573, NQF Level 5, 147 Credits)

ADD-ON

CLOUD & SECURITY PROFESSIONAL: CISCO

MODULES

  • CN511: Core Networks
  • CSA511: Cyber Security Analyst
  • IPM611: Project Management (SCRUM)
  • CCC511: CCNA Cloud
  • CCV512: CCNA Voice
  • CS512: Computer Structures

NATIONAL QUALIFICATION

    After successfully completing MCSA:

  • The benefit of doing this programme as an add-on, is the international certifications.
  • Additional 10 credits of SAQA ID 50080 (not full qualification)

INTERNATION CERTIFICATION

cisco certifications

  • 210-451 CCNA Cloud
  • 640-461 CCNA Voice
  • *Optional (for student’s own account)
    ** New exam (CCNA v3); also known as CCNAX

  • C 200-125** CCNA Routing and Switching
  • CS0-001* Cyber Security Analyst
  • On completion of international exams:

  • CCNA: CISCO Certified Network Associate

ENTRANCE REQUIREMENTS

National Certificate: IT System Support (SAQA ID 48573, NQF Level 5, 147 Credits)

CTU Training Solutions (PTY) Ltd (selected registered campuses) is also provisionally registered as a private higher education institution in terms of section 54(3) of the Higher Education Act, 1997 (Act No 101 of 1997), and Regulation 14(4)(b) of the Regulations for the Registration of Private Higher Education Institutions, 2016. (No 2014/HE07/004). (Registered campuses: Bloemfontein, Boksburg, Polokwane, Potchefstroom (pending DHET registration), Pretoria, Stellenbosch)

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CTU Training Solutions | Updated: May 22nd, 2019
Terms & Conditions: The content of this prospectus is subject to change without notification due to market trends in the industry, legislation and/ or programme version updates. Refer to website for the latest version of the prospectus. The CTU Career Campus, a division of CTU Training Solutions (PTY) Ltd, reserves the right to change the programme content without prior notice. Additional international exams may be written but are not included in the programme fee. Minimum student (capacity) group sizes will fall into the Virtual Instructor-Led programme commencing in the months of February & July of each year.

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